At My Infinity Store, we constantly work towards creating the best possible shopping experience for our customers. However, there may be occasional requirements for returning, cancelling, or requesting a refund for a product. So, here’s how we handle returns, refunds, and cancellations, as described in our detailed policy below.
1. Return Policy
We accept returns on items bought from My Infinity Store within 3 days of delivery of your order. The following conditions must be met to be eligible for a return:
The item is unused, in the same condition that you received it, and in its original packaging.
The following are not returnable:
list of non-returnable items like personal care, perishable goods, etc..
You are required to attach proof of purchase, such as an order number or receipt.
How to Return an Item:
Contact our customer service team at support@myinfinitystore.in to initiate the return process. Attach your order number and reason for return.
Once your return request is approved, you will receive detailed instructions on how to send the item back to us.
Return shipping is your responsibility unless it’s due to a defective or incorrect item.
2. Refund Policy
Refunds are issued after inspecting the returned item and are processed once it has been received. Refunds are returned back to the original payment method used. This will depend on the bank or your payment provider and can take anywhere from [X] business days to be visible in your account.
Refunds are not given if:
The returned item is damaged or not in its original condition.
The return request exceeds the return window.
You have exceeded the number of allowed returns or refunds.
If your refund request is approved, we will notify you via email, and the refund will be processed within 7 business days.
3. Cancellation Policy
You can cancel the order before it is shipped. Cancellations are no longer allowed once an order has gone through processing or shipping.
How to Cancel an Order
Immediate action must be taken and a request to cancel the order sent to our customer service team at [customer service email/phone]. If the order has not been shipped, we will initiate the cancellation and you shall be credited the total amount.
If your order has already shipped, you will need to follow the return process outlined above to return the item.
4. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately at [customer service email/phone]. We will resolve the issue by either sending you a replacement or issuing a refund, depending on your preference and availability of the item.
5. Exchanges
We do not entertain direct exchanges. If you would like a different size, color, or even product, simply return the item you ordered originally and place another order for what you would prefer.
6. Final Sale Items
Items tagged “Final Sale” or “Non-Returnable” may not be returned, exchanged or refunded.
If you need to return your order, change or cancel an order, please contact our customer service team with any questions and concerns at contact us.
